For Individual Custoomer:
Here are the procedures of how your issue gets solved.
If you get defective product or come across a technical issue, please send us an email. Email: firstname.lastname@example.org
When you send us email, please tell us your order number , photos or video. we want those information because that can help us solve the issue faster as the photo and video reflect problems more clearly.
Customer Service Team Respond
Our customer service team will answer your technical problem, offer you replacement or refund, etc.
Please note that we do not offer warranty to products damaged by customers.